Schneider Electric 
Schneider Electric, a global leader in energy management and automation, needed a unified platform to manage its complex network of customers, partners, and distributors across multiple regions.
360Asklogix implemented a Salesforce-based solution (Sales Cloud and Service Cloud) to centralize customer data, standardize sales processes, and improve collaboration with partners. The platform now provides Schneider Electric with a single source of truth for commercial operations and customer support.
Schneider Electric faced several operational challenges:
- Fragmented customer and partner data across regional systems.
- Limited global visibility on sales pipeline and forecasting.
- Manual partner collaboration processes for deal registration and approvals.
- Disconnected sales and service operations.
The Goal: A global CRM platform capable of managing enterprise customers, partners, and sales performance.
360Asklogix implemented a Salesforce architecture supporting Schneider Electric's global operations, enabling:
- Centralized account and opportunity management, with a standardized global sales pipeline and improved revenue forecasting through Sales Cloud.
- Deal registration for channel partners with visibility into indirect sales opportunities via the Salesforce partner portal.
- Unified case management for customer support, with SLA monitoring and knowledge base integration through Service Cloud.
Following the Salesforce rollout, Schneider Electric achieved the following outcomes:
| Metric | Result |
| Sales Visibility | Improved global sales visibility and forecasting. |
| Partner Collaboration | Faster partner collaboration through deal registration. |
| Operational Efficiency | Reduced reliance on spreadsheets and manual reporting. |
| Team Coordination | Better coordination between sales and support teams. |
| Overall Outcome | A scalable CRM foundation supporting Schneider Electric's global commercial strategy. |
